TrajectIA · Control Centre
Terms of sale
Terms applying only when TrajectIA directly offers a paid service.
Updated 31 August 2026Order
Before any paid confirmation, the service, total price, tax regime, currency, billing interval, quotas, term and renewal must be shown clearly.
Payment
Payment is successful only after provider confirmation. Recurring billing must show the next date and allow renewal to be stopped.
Withdrawal and refunds
Consumers generally have fourteen days to withdraw from a distance contract. Immediate performance requires the legally required express request and information. Mandatory rights remain unaffected.
Complaints and mediation
After a prior written complaint to support remains unresolved, consumers may use the French consumer mediator free of charge: Centre de la Médiation de la Consommation des Conciliateurs de Justice (CM2C), 49 rue de Ponthieu, 75008 Paris, France, online or by email via https://www.cm2c.net/comment-nous-saisir.php — declarer-un-litige@cm2c.net, or by post, with evidence of the prior complaint.